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Employee in store placed an order for me (there was a special but the only other shirt I wanted wasn't in the store, only on the website). I actually thought it was rather nice they did this.

Few days later, email with tracking number. For some reason, FedEx shows package arrived in my city on a Friday but wouldn't be delivered until the following Wednesday. Seemed odd. Wednesday came & went, no package.

Check on FedEx site, no new scans and no says "Delivery Pending". Wtf? Call FedEx three times throughout the week, they started a "trace" on the package, in the end never found it. Now this isn't necessarily Hot Topic's fault as FedEx is the one who lost it.

But, it is the shipping company they use so they have to take some responsibility. Call Hot Topic customer service, recording says long wait but can receive call back. So I do this, get a call back, I answer and the line goes dead. Try again later in the day, starts to ring through and...line goes dead.

Call another day, they are closed an hour before stated closing time (I'm in the same time zone). Call another day, finally reach someone and explain the situation. CSR says they'll send it again, I tell em "send it to the store, I'm not dealing with FedEx home delivery again on this". She agrees to do so, email confirming the order and address of the store they're sending it to.

Email 4 days later confirming order again for some reason and then another email in the exact minute the first one came. This email says Order Cancelled. Double wtf? Call customer service, explain the situation, CSR says price of the item is too low to send to store and it can only be shipped to my home.

Yea, it was FREE because it was a replacement. This didn't go over well. I explained the situation again, the email showing it would be shipped to the specific store. She wouldn't budge.

I'll be honest, I did let some F bombs fly. I cannot understand the reasoning where you cannot send it to one of YOUR OWN STORES in this situation. Your the company sending it to one of your companies stores!!!

Refund. Will never purchase off their website again.

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