State: Virginia City: Fairfax Clear all filters (2 of 190 reviews match)
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I purchased a Halloween Costume online for my son. It arrived and was too big. I paid with Paypal and apparently when you do this you can not return the item to the store you have to pay for return shipping out of your pocket. I called customer service who is rude...
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Anonymous
not a rude ***sumer

As with any company, if you pay with Paypal, you cannot return instore. You can always exchange though. Common sense.

1.8
I liked
  • Fast delivery
I didn't like
  • Conflicting return policy
  • Website
  • Poor customer service
#548840
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Hot Topic - Review in Footwear and Clothing category from Fairfax, Virginia

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#881602
1.0
Details
Very disappointed. Obviously outsourced overseas causing communication issues. Simple problem was a huge headache to resolve.
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Customer service
Exchange, Refund and Cancellation Policy