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Spent hundreds for school clothes in July to include a coats, sweaters. I received "hot topic" bucks and opted to do my Christmas shopping in early September. $355 out of pocket, clothes new with tags in my possession. Last night my daughter hands me her jacket with...
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Anonymous
Anonymous

you should've checked ur items during that month you bought all that stuff and you wanna complain because you couldn't bother to take a minute and look at the stores policy? I...

Anonymous
Anonymous

The return policy is clear all over these stores. And on your receipt. And 99% of stores have a 30 day return policy, regardless of how much you spend.

Product
#978134
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Hot Topic - Shipping Service Review
I ordered online. I ordered a fallout 4 enlist tee shirt after tax was 27 bucks. I finally got my shirt then found out instead i recieved a green lantern t shirt with a fallout tag. I called customer service then was told to ship back the shirt and they would send me...
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Anonymous
Anonymous

It's annoying that they sent the same shirt twice and even more annoying that they didn't just let you know it was out of stock, but the real question here is whether or not t...

1.0
#976111
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I ordered a shirt at hottopic.com for a christmas present for a friend. I payed for it via pay pal, and it never got processed. I called to see what was going on and they said they didnt get any order from me. Even though it was payed for 2 weeks prior. I had to go...
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Anonymous
Anonymous

ME TOO !!!! I was told the order didn't go through and so I ordered again. I received double and they have no record of the one order !!!

1.0
#968208
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Hot Topic Customer Care Review

Hot Topic
#902842
1.0
Details
Waited an hour for the store to open, the manager or guy who opened the store gave me an ethical lecture and attitude for returning something to the store and ultimately made make the decision to never shop there again. His job is to respect Hot Topics return policy as an employee and his attitude was not welcomed and a bad representation of the company itself
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Advertised vs Delivered
Customer service
Delivery Service
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Exchange, Refund and Cancellation Policy
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Hot Topic - Review in Footwear and Clothing category from Fairfax, Virginia

Hot Topic
#881602
1.0
Details
Very disappointed. Obviously outsourced overseas causing communication issues. Simple problem was a huge headache to resolve.
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Customer service
Exchange, Refund and Cancellation Policy

Falcon Vinyl Bobble-Head Review

Hot Topic
#814094
4.6
Details
I recently lost 105 pounds through rny as well as my husband. We were delighted to find we fit everything perfectly and their products vary greatly. I have no complaints in general other than our packages have arrived damaged.
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Hot Topic Top Review

Hot Topic
#812682
1.4
Details
So, they offer $1 shipping on a purchase of over $50...i spent $116 dollars and then on top of that had to pay for shipping (which was 5 bucks itsself) and they sent me a 30% off for saint patricks day email but yet i ordered and it did not take that or my birthday coupon so its ridiculous
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Called Hot Topic about an account I made and how I couldn't log in. I addressed the issue and was placed on hold for 5 minutes. The lady comes back and says that she's still working on resetting my password. On hold for another 5 minutes. (This happens at least 3 or 4...
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3.2
I liked
  • Merchandise
  • Clothes
#963136
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So i orders 138$ worth of stuff in august. After little ocer a month of talking with customer service it came to the conclusion that my stuff had been lost inshipment somehow (i ship to store) i then asked for a refund. Which i was told will take 1 to 2 weeks. After...
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Anonymous
Anonymous

First thing to do when that happens is to contact ur bank to remove the charge and keep records of what is going on

Anonymous
Anonymous

Literally the same thing is happening to me. Was told to wait 3-10 business days for the refund and here we are 15 business days later and nothing. I email and ask what gives ...

3.3
#954731
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We placed two orders,with a charge of $25for overnight shipping...called the following day because we didnt recieve the email to confirm the order,well they ended up canceling our order...we've been calling for 2hrs on and off because customer service keep hanging up....
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1.6
Pleasanton, Texas
#944992
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Hot Topic store, Ridgedale Shopping center, Minneapolis. Purchased a Tee for my daughter, size Small, for cash. Did not keep receipt. The size turned out to be wrong, not surprising as the size means nothing in those tees. A week later on October 23rd, 2016 I went back...
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2.4
I didn't like
  • Staff
#941623
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I shopped at Cool Springs (Franklin, TN) and used my debit card.....unfortunately, the next day I had 2 large unauthorized charges on my debit card and somehow they hacked my credit card also. I called to speak with the manager and was told there was nothing they...
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1.0
#940237
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I used to shop at the hot topic in Palmdale, CA however i rarely go there now because the store manager has falsely accused my boyfriend and I, and constantly follows us in the store preventing us to have fun shopping there. I recently overheard her talking to her...
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2.8
#930439
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Horrific customer service and no structure. I purchased multiple items as a bfay gift but I received an email 2 days later saying one of the main items sold out. Yet that same item is still on the website. I called and was told that yes they have 2 of them in stock. I...
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1.0
#922914
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