We placed two orders,with a charge of $25for overnight shipping...called the following day because we didnt recieve the email to confirm the order,well they ended up canceling our order...we've been calling for 2hrs on and off because customer service keep hanging up....Read more
Hot Topic store, Ridgedale Shopping center, Minneapolis. Purchased a Tee for my daughter, size Small, for cash. Did not keep receipt. The size turned out to be wrong, not surprising as the size means nothing in those tees. A week later on October 23rd, 2016 I went back...Read more
I shopped at Cool Springs (Franklin, TN) and used my debit card.....unfortunately, the next day I had 2 large unauthorized charges on my debit card and somehow they hacked my credit card also. I called to speak with the manager and was told there was nothing they...Read more
Falcon Vinyl Bobble-Head Review
I recently lost 105 pounds through rny as well as my husband. We were delighted to find we fit everything perfectly and their products vary greatly. I have no complaints in general other than our packages have arrived damaged.
Hot Topic Top Review
So, they offer $1 shipping on a purchase of over $50...i spent $116 dollars and then on top of that had to pay for shipping (which was 5 bucks itsself) and they sent me a 30% off for saint patricks day email but yet i ordered and it did not take that or my birthday coupon so its ridiculous
Other Product Review
I waited 17 minutes to talk to a human press 1 for English and he was rude the second he answered, was unwilling to even try to help me and just told me call another number. I'm done with this store and on line also
Hot Topic Online Order Review
I will never order online from hot topic again. I have been patient since black friday thinking once I get my order it will have been well worth the wait. Well, I finally received a shipping notification and noticed in the email that most of the items I ordered were cancelled. Why bother even sending it?! If I had known I would have just canceled the whole order.
I used to shop at the hot topic in Palmdale, CA however i rarely go there now because the store manager has falsely accused my boyfriend and I, and constantly follows us in the store preventing us to have fun shopping there. I recently overheard her talking to her...Read more
Horrific customer service and no structure. I purchased multiple items as a bfay gift but I received an email 2 days later saying one of the main items sold out. Yet that same item is still on the website. I called and was told that yes they have 2 of them in stock. I...Read more
I have been charged late fees in the amount of 60.00 now they were added to my account after not being able to log into my online bill pay. Password seems to be getting changed on me all the time and being that i am the only one with access to this card i find it...Read more
1st order was canceled I PLACED A 2ND ORDER I SAW TH ITEM SHOWED IN STOCK BUT THIS TIME I CALL CUSTOMER SERVICE AND THEY THEMSELVES PLACED THE ORDER FOR ME, I WAS ASSURED THE ITEM WAS IN STOCK, AND WAS CHARGED AGAIN ON MY CARD, ONLY TO GET ANOTHER EMAIL ABOUT ORDER...Read more
I purchased jeans at the Hot Topic store at Mall of America, they were on a shelf unit with a sign $25 a pair if purchase 2 or more pairs, sign was placed right in the middle of the shelf unit. Both pairs I bought off that shelf unit I was charged more then $25 like...Read more
Using their online store and choosing the 'site to store' option is truly a gamble. Twice I have placed orders and have chosen this option and both times I had issues (I thought the first time was just a fluke). Each time the order has been delayed or missing items....Read more
- Good product selection
I didn't like
- Unreliable delivery
- Out of stock
- Lack of communication
Customer service is terrible. For whatever reason my PayPal purchase couldn't be authorized. That's funny since I made another purchase just days later that went through fine. They cancelled my first order however and never emailed me. No contact on whatsoever. And...Read more
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