My package came damaged. My Funko POP!'s box was also damaged. I understand that Fedex has more than likely been at fault. However, after contacting Hot Topic's customer service. I was told scuffs and variations are to be expected. I don't believe they understand the...Read more
I ordered a costume that was on sale at the beginning of october. Two weeks go by and no items. I called customer service and they appologized then said it was on its way. Right before halloween when they sold out online of the sale items I purchased they conviently...Read more
This place is horrible. I can’t believe a company that’s been around since my early 20’s has he worst customer service and I’m now in my late 30’s. I ordered a Halloween costume on 10/9. The money was withdrawn from my account, got the email that the Order was...Read more
Horrible unpleasant experience with associate at willow grove hot topic store.
Hot Topic Ring Review
I have had to take out 3 piercings because of the cheap metal in hot topic jewelry. Plus my septum ring (which if had less than 2 weeks) wont stay shut anymore. And this stuff is constantly happening. I am never shopping there again.
Hot Topic Customer Care Review
Customer service is prompt to reply. Second email they offered me a $10 credit. Is there anything for that price there? Lol My daughter loves the clothes. I will let her enjoy them while they last and until the quality improves, shop elsewhere.
Hot Topic Shipping Service Review
Terrible delivery process. Ordered items on December 2. Shipped on Dec. 9th. LOST in shipping. Tracking number has said "label created" for WEEKS. begging for a refund of the $94. Vague communication. Popr service. No product delivered.
A month later and I still haven't received my order. I wish I had read up on Hot Topic before ordering online from them. It says 14 business days to ship to store... apparently starting from the day the order is processed to ship, which took 7 days already. Still...Read more
I didn't like
- Poor customer service
- Lied about delivery date
I received a hot topic credit card offer and it said that I can get 15% off in-store or 30% off on-line on my first purchase using my credit card upon approval. Well I was approved and spent close to $300 only to place my order & didn't see the 30% off my purchase. So...Read more
Placed an order for a tshirt to be shipped to store..my account was linked to an email address that I rarely use so I changed it to a more current one to ensure I got the message letting me know my item was ready to pick up. Then I was unable to track my order and it...Read more
I'm posting this review as many places as possible in hopes that some change will come about. This past weekend, I tried to order a pair of boots from the newly released Once Upon a Time shoe collection. About 12 hours after placing the first order, I received an email...Read more
I didn't like
- Out of stock
- Inaccurate webiste inventory
- Poor customer service
My fianc and I came in to make a purchase. We both have a credit card there, and this isn't the first time I've split tendered with two HT Credit Cards. But anyways, as I do so, I get this attitude "uhm can I ask why you have two cards?" Cause clearly I'm not a loyal...Read more
I went to shop for a birthday gift in the Hot Topic located in the Milford mall, in CT. The store was empty save for the girl behind the cash register, and a person who walked in who seemed to be friends with her. They were chatting at the counter. I found a fleece...Read more
I bought a pair of beautiful glass earrings, couldn't wait to get home and try them on. At first I didn't notice a size diffeance in the space to put them on. One I slipped on easily ( as should) and the other not so much. Then I as my ear lobe was already halfway...Read more
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