Placed my order of nearly 300$ on 11/23 for 7-10 delivery... (Yeah that was a joke.) 13 days later still no tracking order shows in process , sent email , called and got the I'm sorry we have a new shipping system and things are not working as expected. fast forward a...Read more
I put in an order for over $400.00 on November 23rd during their $10.00 t-shirt sale. My account got charged right away, then three days later got deposited back in my account. I called after a week and was told my order was shipping out the next day. Four days later,...Read more
Hot Topic - WORST STORE EVER
I ORDERED A BACKPACK ONLINE AND ITS BEEN A WEEK AND 3 DAYS AND THEY STILL HAVENT SENT OUT MY PACKAGE IM LESVING FOR VACATION IN 9 days I NEED THE BAG FOR MY LAPTOP , DONT EVER SHOP HERE THEY DONT EVEN ANswer customer SERVICE! I LOOK FOWSRD TO A LAW SUIT AGAINST THEM.
I placed an order on 11/30 online since the deals are not offered in store. I received a confirmation email of my order. I noticed that the order does not show up when I log into my account. After a week, I made several attempts via email and phone to find the status...Read more
I made two large online purchases during all the Black Friday/Cyber Monday sales...there were great deals and I thought I would get all my shopping done in one fell swoop! I have shopped in store for years and love Hot Topic. When ordered, the dates of...Read more
Hot Topic - Awful, do not shop here!
The only shirt my friend wanted for the holidays is "out of stock", there's a mystery charge on my account hot topic refuses to answer questions about and their ads still are show the same shirt I ordered in the same size online!!!! Customer service was a disgrace and extremely rude!!!!!!!
I have been shopping about Hot Topic for over 12 years. I have never had so many issues with them until now. My customer account has not been working and I have been losing out on a lot of rewards points. I called to complain about the issue. I got a guy who of course...Read more
If I could I would give them a zero star for there online service. DON'T SHOP ONLINE !!!! They are very decieving when it says its in stock and than you find out your whole order is out of stock??? I ordered 7 shirts and only one shipped out and others said its...Read more
Hot Topic - Cyber Monday Scam
I really wanted this dress but it was $42. So I waited til cyber Monday because dresses are now half off. The price was brought up to $84 so now the half off is the original price. I’m beyond pissed and disappointed. This seems to be the case for quite a few other items as well. #heartbroken
I have been a loyal customer of hot topic for over a decade and spent thousands of dollars in their stores over the years. But up until recently I thought that this company moderatly respected its customers and their loyalty. I placed an order online and foolishly had...Read more
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