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I placed an order on December 15th and was told it would be here before Christmas. I waited and waited for the shipping email as I constantly checked my bank account to see whe the charge would hit. Finally about Thursday the 20th I got multiple emails telling me part...
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1.5
#1432646
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I was approved for thr hot topic credit card and placed an order with hot topic in 12/16/2018. I was ensured that my purchase would arrive by Christmas. I was willing to pay for overnight mail and was told there was no need. One item from that package was shipping....
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VastMink928
VastMink928

I had a similar problem only now they claim I have a 165$ charge pending that makes no sense.

1.0
#1429745
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This company is a SCAM! My friend was a manager before being let go by the company. They are guilty of holding Funko deliveries including the "Chase" figures. They resort the pops and then sell the exclusives and Chase figures online for a huge profit. SHAME on them...
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Anonymous
GameBoyNICK

This message needs too be spread out across the internet. This has to stop and is complete bull that they get away with it!

1.6
I didn't like
  • Falsely advertiseing products you dont carry
  • Took long to fulfill order
  • Unreliable delivery
#1370008
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Hot Topic - NEVER RECEIVED PACKAGE

I ordered an item off of the Hot Topic website. I have an account and a credit card account with them. My address is listed on there for shipments. When I checked the details for the shipment, the address wasn't mine, it was the warehouse's. After calling customer service, the representative told me the address that is listed on my order is the warehouse, but my package should arrive at my address. I never received my item. I WILL NEVER ORDER FROM HOT TOPIC ONLINE AGAIN!
2.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I didn't like
  • No resolution
#1446653
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First off, I have to say that I have been a loyal customer to Hot Topic for YEARS, but that has changed as of today! I am so frustrated right now, because of this awful situation! So I made an online order yesterday, and according to the website, the shirt was in...
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Anonymous
Muhhtayyuhh

Omg similar situation happen to me! I dealt with an online order and some of my items were canceled. I went to the product and you could STILL order it online! It was not show...

#1408529
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First let me say the local store staff have been wonderful and one of the reasons I still enjoying going to the store. They have been nothing but helpful. However the hoptopic.com website support has been nothing but unhelpful and insulting. Multiple times they've...
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#1421270
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Hot Topic - Banned for what

I had a charge back on my account wasnt issues by me but now i cant order from online wtf?!?! Hot topic refuses to help or fix it
#1444491
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I placed an order on 11/23/18 which apparently got lost, okay, it happens, no big deal. I follow up with them Dec 3rd after confirming with USPS that it never even made it to their facility (it was stuck in pre-shipment status for awhile), I'm told I can get a...
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1.5
I didn't like
  • Not shipping my items twice
  • Lying about upgraded shipping
#1419385
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Hot Topic - MISSING MERCHANDISE!

I ordered 3 pieces of band merchandise about a month ago but only received 2 of them! I am very, very angry, fix this please!
#1437130
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Hot Topic - Charged More Than What The Order Said

I applied for a Hot Topic Credit card and then placed an order with the card. Suddenly it says I have no available credit and when talking to them I was told there was an extra 165$ charge pending. My order total was only 107.31$ so that didn't make sense at all to me. I am beyond pissed.
4.4
Details
Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Value for money
Website
I didn't like
  • Canceled items
  • That they charged more than my order costed
#1431512
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