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First let me say the local store staff have been wonderful and one of the reasons I still enjoying going to the store. They have been nothing but helpful. However the hoptopic.com website support has been nothing but unhelpful and insulting. Multiple times they've...
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Company wrote 0 private or public responses to the review from Dec 11.
#1421270
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my experience first time customer went online made an order to be shipped to Canada. order went threw was paid for . never got an email for shipment no tracking number so I decided to check my bank account 7 days after I placed order the money was put back in my...
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Company wrote 0 public responses to the review from Dec 10.
1.0
#1420225
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I placed an order on 11/23/18 which apparently got lost, okay, it happens, no big deal. I follow up with them Dec 3rd after confirming with USPS that it never even made it to their facility (it was stuck in pre-shipment status for awhile), I'm told I can get a...
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Company wrote 0 private or public responses to the review from Dec 09.
1.5
I didn't like
  • Lying about upgraded shipping
  • Not shipping my items twice
#1419385
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First off, I have to say that I have been a loyal customer to Hot Topic for YEARS, but that has changed as of today! I am so frustrated right now, because of this awful situation! So I made an online order yesterday, and according to the website, the shirt was in...
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Company wrote 0 public responses to the review from Nov 26.
Anonymous
Muhhtayyuhh

Omg similar situation happen to me! I dealt with an online order and some of my items were canceled. I went to the product and you could STILL order it online! It was not show...

#1408529
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I ordered 5 items online at hot topic and right away received an email that one item was cancelled. So out of the 4 remaining I received 2 in a timely fashion. However the final 2 items were being processed longer but finally I received an email saying that they had...
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Company wrote 0 private or public responses to the review from Oct 25.
1.7
I didn't like
  • Falsely advertiseing products you dont carry
  • Customer service
#1388650
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Didn't receive item in the mail, the USPS is notorious for losing stuff in the mail. I have ordered a number of times however just missing 1 item and the fact that i have never returned or made a complaint or received a refund ever isnt enough. They assume everyone is...
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Company wrote 0 private or public responses to the review from Oct 06.
1.0
#1375050
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I was shopping for some new clothes and i was looking for a few spesific things(leggings,hairbows ect) so when i get ther thay have some of the stuff on my list(with picturs mind you.) and most of the things that were on my list were not at first store . so i call the...
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Company wrote 0 private or public responses to the review from Oct 06.
2.9
I didn't like
  • Falsely advertiseing products you dont carry
  • False adverting on websight
#1374973
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This company is a SCAM! My friend was a manager before being let go by the company. They are guilty of holding Funko deliveries including the "Chase" figures. They resort the pops and then sell the exclusives and Chase figures online for a huge profit. SHAME on them...
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Company wrote 0 private or public responses to the review from Oct 01.
Anonymous
GameBoyNICK

This message needs too be spread out across the internet. This has to stop and is complete bull that they get away with it!

1.6
I didn't like
  • Unreliable delivery
  • Falsely advertiseing products you dont carry
  • Took long to fulfill order
#1370008
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Hot Topic - Do not order online

I don’t understand why it takes 12 days to order within the US pretty ridiculous. I thought 6 days, but no. I ordered a gift and it didn’t come on time!! Never again!
Company wrote 0 public responses to the review from Sep 27.
1.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1367061
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Employee in store placed an order for me (there was a special but the only other shirt I wanted wasn't in the store, only on the website). I actually thought it was rather nice they did this. Few days later, email with tracking number. For some reason, FedEx shows...
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Company wrote 0 private or public responses to the review from Aug 21.
1.0
#1335550
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