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I hate giving negative reviews. But I am so mad right now. I placed an order with HOT TOPIC for my tween on 1/30/18. Her birthday is this Saturday. On line the order was listed as “processing”. Last week I started calling. Call 1: ‘it’s on its way. ‘ Call 2: ‘1 item...
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1.0
#1194173
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I purchased items for my Grand Daughter online from Hot Topic and then followed up with an email requesting that the package would be marked as a gift. The "President" replied that, no they don't do that, sorry. I then requested if they would send the parcel by FedEx...
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1.8
I didn't like
  • Inflexibility regarding delivery shipping protocal
#1190410
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Hot Topic - Someone spit in my box and then shipped it to me
Hot Topic - Someone spit in my box and then shipped it to me
I got my order of doctor who dishes, when I opened the box it smelled strongly of mint. As I pulled my packages out I could see CHEWED UP GUM all over my purchases. I placed a complaint online under the “talk to the president” option and then called the 1800 Number...
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#1178348
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Bought a dress for my daughter on the 13th to wear to a dance on the 27th. I figured 2 weeks shipping would be plenty of time, I was so wrong. I was given an expected shipping arrival time of the 22-25, I think great this will be perfect. They didn't even ship the...
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1.6
I didn't like
  • Processing time
  • Them ruining my daughters first high school dance
  • Shipping
#1176493
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I bought a hoodie from Hot Topic. It took at least nine days to ship and didn't get to my house for another two weeks. In that time, I nearly forgot about it. At the time, I thought "Okay, it's around the holidays so they're really busy, and it's not like it's a...
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#1174794
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I have placed 3 orders since October and they have screwed them all up! First order took 6 weeks to get, 2nd order they sent me someone elses items then canceled mine. This current order the items were apparently back ordered but they first told me after a week thst...
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1.2
#1165902
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Hot Topic - Displeased...
I ordered three items. Two items were ordered together, and the third was ordered separately. The one that was ordered separately says it’s been shipped, but apparently it won’t be here for 10-14 business days?? What the heck?! Why is the shipping process so slow? The...
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1.3
I liked
  • Product selection
  • Styles available
  • Items i ordered
I didn't like
  • Unreliable delivery
  • Shipping cost is very high
  • Exchange policy
#1163593
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Will never order from Hot Topic after my previous experience. I ordered gifts for my son on Black Friday. The status of my order was "processing" for several weeks. I contacted the company through their facebook page since my email was left unanswered. I was lied to...
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1.0
#1162314
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I placed an order during Black Friday week on 11/18/17 and selected ship to local store, few days later I received a strange number from Virginia, the person mentioned she had my order (that’s how she had my phone number from my billing info yeah thank you so much for...
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2.1
#1155891
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Contact Hot Topic

Mailing Address:
Hot Topic, Inc.
18305 San Jose Avenue
City Of Industry, California 91748
United States
Phone:
(800) 892-8674
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Hot Topic Products and Services

I ordered an Christmas gifts on 12.18.17 for a family we recently adopted at my kids school. I paid for 2-3 day service (add'l 25.00) to ensure that gifts would arrive on or prior to the 21st. It is the 23rd, Saturday evening, no gifts. I called customer service 4...
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1.0
#1154817
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