I ordered three band T-shirts online as I thought the designs were cool on Dec 29.
As I'm an international customer, it irritated me that I had to call them just to confirm my order as international calls are expensive. The customer service officer made a lame excuse about not understanding my accent and kept me on the phone for 8mins where he asked me to repeat my personal particulars several times.
Then, after my order got processed, I wanted to change one of my shirts. I emailed their customer service on December 30 and got this unprofessional reply on January 5. While I get that it's the holiday season and they may have a lot of backlog, better customer service should be implemented as I nearly thought it was a scam when I received said reply.
This is an online transaction and therefore I don't comprehend why I have to repeatedly make international phone calls just to confirm/change my order, when email should work sufficiently.
More Review Details
|Product or Service Quality|
What I liked
What I disliked
- Customer service
- Unprofessional retailers
- Slow replies
- Reason of review:
- Poor customer service
- Preferred solution:
- Deliver product or service ordered
- Monetary loss:
- Product or service
- Review category
- Footwear and Clothing
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "Pissed to receive a response from Miranda, one of the customer service of TB dress, on 28 Aug. She asked me to delete the review on the sitejabber and pissedconsumer..."
- "Way off! Using for an army ball but this just looks too cheap for a formal ball! Too big and fitting sucks!! Waste of $40!!!!! ..."
- "I took in five huge bags of name brand in style clothes the guy (Seth) didn't completely look through them a few items had spots I understood that, but while..."
- "I spent good money on a can of planters deluxe mixed nut an when i open the can i find a lot of nesty green nuts all in this can..."
- "2 days ago 1 of my daughters opened can of corn for dinner. It was supposed to expire: 08/31/2017. It was a nightmare to see that. it was something terrible.It..."
- "We just returned from an adults get away at this fabulous all inclusive resort. We loved our room, which had an amazing ocean view and was recently renovated. Very clean..."
- "I had my LBC Large box picked up here in al ain uae on august 9, 2016 by a certain Aladin Reducto. And on august 31, 2016 upon checking on..."
- "I would like to share a bad experience on luggages, first time I write to you but second time it happens. -2 years ago, I received my luggage (Rimowa) with 1..."
- "Hi Just wanted to highlight that there is a seller on www.Qoo10.com by the details below: CAILYN Seller Level : Service Rating : Email : email@example.com Phone number : +82-02-2679-8079 Who is selling LOreal Paris..."