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1.0

I shopped at Cool Springs (Franklin, TN) and used my debit card.....unfortunately, the next day I had 2 large unauthorized charges on my debit card and somehow they hacked my credit card also. I called to speak with the manager and was told there was nothing they could do.

I told them that they could do something and that is warn their staff that one of their customers had their account hacked after shopping there and caution should be taken. They told me to call Customer Service at home office. I did and was asked to leave my number and they would call me back within an hour. They didn't.

I called back today and spoke with a customer service agent who ended up hanging up on me.

I will report this to the BBB. Extremely rude company.

Reason of review: Poor customer service.

Hot Topic Cons: Terrible customer service.

Location: Nashville, Tennessee

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