State: New Jersey Clear all filters (8 of 190 reviews match)
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I had somewhat a similar problem with our returns. My daughter had ordered online, which was fine, needless to say pricey for the cheapy material, they had provided. I went into the store with my receipt to exchange the clothing for a smaller size, then said my receipt...
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1.0
#868179
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I like the chain a lot but I was very uncomfortable at this location and won't be going back. Good customer service is one thing but the Assistant Manager takes it to a whole new, creepy level. He is married and so am I but he really laid it on thick, constantly...
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#865124
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I am going on a family vacation and wanted matching shirts for the trip but we needed a bigger size not carried in stores. I needed the express shipping to get to us in time for the trip so i paid 19.99 for express shipping, and i figured if im going to pay through...
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1.1
#860044
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I am 17 years old and recently went to hot topic with my girl friends of similar age to buy a gift. The moment we entered we were approached by a man who faked a british accent to try to be funny. He then tried another joke to catch our attention, but we just wanted to...
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#789940
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Terrible costumer service in Queens center mall, we went there to exchange a shirt. It was to big, when I went there, one of the employees told me, I could take anything I wanted for the same price, if they didn't have the product, I originally purchase. When I went to...
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1.3
#699839
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I ordered a shirt in store on black friday with guartenteed shipping by Christmas. I get an email on Dec 9 that the shirt was shipped to the store. I go to the store on Dec 14 and ask for the shirt and they tell me that it is probably in a box in the back and it...
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2.0
I didn't like
  • Poor customer service
  • Item not found
  • No refund
#577508
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I ordered a gift card on 12/5. On 12/20 we still didn't have it. When I called and waited for 30 minutes on the phone, they told me, "It takes a long time for gift cards. it will be there in a few days." It is now December 29th and no gift card. When I called them,...
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#575964
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Hot Topic - WILL NEVER SHOP THERE AGAIN

Hot Topic
#1120993
1.6
Details
I can't believe that you are not allowed to exchange or return items without its original tag like the button broke on my vest I wanted to exchange it for a new one and the *** cashier told me he can't exchange it because I didn't have the original tag am pissed but its okay I know now I will never shop at hot topic again and every chance I get I will tell everyone I know not to shop there
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