State: New Jersey Clear all filters (8 of 190 reviews match)
I had somewhat a similar problem with our returns. My daughter had ordered online, which was fine, needless to say pricey for the cheapy material, they had provided. I went into the store with my receipt to exchange the clothing for a smaller size, then said my receipt...
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I like the chain a lot but I was very uncomfortable at this location and won't be going back. Good customer service is one thing but the Assistant Manager takes it to a whole new, creepy level. He is married and so am I but he really laid it on thick, constantly...
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I am going on a family vacation and wanted matching shirts for the trip but we needed a bigger size not carried in stores. I needed the express shipping to get to us in time for the trip so i paid 19.99 for express shipping, and i figured if im going to pay through...
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I am 17 years old and recently went to hot topic with my girl friends of similar age to buy a gift. The moment we entered we were approached by a man who faked a british accent to try to be funny. He then tried another joke to catch our attention, but we just wanted to...
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Terrible costumer service in Queens center mall, we went there to exchange a shirt. It was to big, when I went there, one of the employees told me, I could take anything I wanted for the same price, if they didn't have the product, I originally purchase. When I went to...
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I ordered a shirt in store on black friday with guartenteed shipping by Christmas. I get an email on Dec 9 that the shirt was shipped to the store. I go to the store on Dec 14 and ask for the shirt and they tell me that it is probably in a box in the back and it...
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I didn't like
  • Poor customer service
  • Item not found
  • No refund
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I ordered a gift card on 12/5. On 12/20 we still didn't have it. When I called and waited for 30 minutes on the phone, they told me, "It takes a long time for gift cards. it will be there in a few days." It is now December 29th and no gift card. When I called them,...
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Hot Topic
I can't believe that you are not allowed to exchange or return items without its original tag like the button broke on my vest I wanted to exchange it for a new one and the *** cashier told me he can't exchange it because I didn't have the original tag am pissed but its okay I know now I will never shop at hot topic again and every chance I get I will tell everyone I know not to shop there
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money