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3.1

I love and adore the company and I love the stores but I hate the website

I can't even describe my hate for the website

I had two $30 gift cards and I was going to check out and buy my things and I was in the process when the website crashed keep in mind it took me 10 minutes just to log in anyways the website crashed and charged my gift cards but never sent me my stuff

I have contacted hot topics customer service MULTIPLE times and have yet to get a response

Reason of review: Order processing issue.

Location: Washington, District Of Columbia

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Guest

I complained on their Facebook page and my gift card was refunded within 48 hours. It might work for you too. Good luck!

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