Product: Hot Topic Website Clear all filters (10 of 10 reviews match)
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Hot Topic - Website is a Joke!
Hot Topic - Website is a Joke!
This morning I called the customer service line and was told that every size of the item I waned was out of stock, yet it still shows up on the Hot topic website as available for purchase. This is absolutely unacceptable and makes me extremely reluctant to order from...
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2.6
Product
Hot Topic Website
I liked
  • Merchandise
I didn't like
  • Out of stock
  • Inaccurate webiste inventory
  • Customer service
#1087413
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Horrific customer service and no structure.I purchased multiple items as a bfay gift but I received an email 2 days later saying one of the main items sold out. Yet that same item is still on the website. I called and was told that yes they have 2 of them in stock. I...
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1.0
Product
Hot Topic Website
#922914
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On Christmas Day, I got two $50 gift cards for Hot Topic. On that same day, I ordered a Pierce the Veil sweatshirt, a The Color Morale t-shirt, and a Get Scared t-shirt with one gift card, and a Blink-182 sweatshirt and a Harry Potter Hobo Bag with the other gift card....
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3.6
Hertford, North Carolina
Product
Hot Topic Website
I didn't like
  • Cancelled order
  • Customer service
  • Online ordering
#775718
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Placed an order which didn't go through properly due to their website having issues, the order was eventually placed with the wrong address which changed itself after confirming order, emailed 5mins later telling them to change shipping address to match billing...
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2.4
Product
Hot Topic Website
#755549
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I ordered $200 of what would have been Christmas gifts online at hottopic.com on 12/4/2015. There was a total of 6 items. 10 days later I am down to 2 items that have not been cancelled. the order is still processing so I will most likely lose the last two items...
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Anonymous
Anonymous

Same issues here. But on top of that, I have now been double charged for 2 orders placed in November. Charges went through 11/17. Now on 12/12, they charged (hard post) these ...

Anonymous
Anonymous

How on earth did you even get ahold of someone to talk to? I have tried calling several times and after like 20 minutes I get hung up on. I sent them an e-mail and they sent o...

3.3
Product
Hot Topic Website
I liked
  • Items i ordered
I didn't like
  • Cancelled order
  • Items listed as in stock when they are not
  • Processing time
#751053
Reply to reviews
I love and adore the company and I love the stores but I hate the website I can't even describe my hate for the website I had two $30 gift cards and I was going to check out and buy my things and I was in the process when the website crashed keep in mind it took me 10...
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Anonymous
Anonymous

I complained on their Facebook page and my gift card was refunded within 48 hours. It might work for you too. Good luck!

3.1
Product
Hot Topic Website
#687210
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In-store purchases are not the problem here, it's online definitely. I pre-ordered two items from the Penny Dreadful clothing collection on April 28. It is now June 4th, the clothing line officially released on May 26th, and I have not received my items. I selected the...
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2.7
Product
Hot Topic Website
I liked
  • Clothes
I didn't like
  • Lied about delivery date
  • Customer service
  • Did not arrive on time
#645357
Reply to reviews
I made an order a week ago and just got an email stating they don't have the stuff. I now don't have time to replace the stuff before Christmas. Ruined my daughter's Christmas. Thanks Hot Topic. And the stuff is actually still showing to be available on the site for...
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1.3
Product
Hot Topic Website
I liked
  • Selection
I didn't like
  • Website
  • Out of stock
  • Shipping
#572094
Reply to reviews
The story begins with me trying to order and even though I completed my order never arrived. So I contacted the website and found out that because I didn't call them them to prove I'm the credit card owner they canceled my order. Pissed because I lost what I wanted I...
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Product
Hot Topic Website
#498542
Reply to reviews

Hot Topic Website Review

#612225
1.0
Details
I ordered two pairs of shoes off the website, paid, and then the next day got an email saying they were no longer in stock. Now my bank account is messed up with these pending transactions when I could be using that money for other things right now. Pretty annoyed at Hottopic, will not be bringing my business back there again.
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Exchange, Refund and Cancellation Policy
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