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1.9
Updated by user Aug 01, 2016

Because they didn't notify me and I had to follow up with them, all of the sizes of items I wanted are now sold out. The only remaining resolution is my money back which leaves me with one very disappointed teen. I will not bother with shopping Hot Topic again if this is how they treat their customers.

Original review posted by user Aug 01, 2016

Customer service is terrible. For whatever reason my PayPal purchase couldn't be authorized.

That's funny since I made another purchase just days later that went through fine. They cancelled my first order however and never emailed me. No contact on whatsoever. And the Payment is still pending.

I have been waiting for theses shirts thinking they were coming with no correspondence. When I reached out to them? A generic emails essentially saying there were problems with MY bank account.

I assure you HT....the problem was not on my end. But I won't bother shopping your store ever again.

Reason of review: Order processing issue.

Location: Deer Park, Texas

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