Update by user Feb 22
My problem with online order was never resolved even after talking to 2 supervisors & writing a complaint!!
Original review posted by user Jan 23
Placed an online order which I almost never do, I wanted to use (3) Hot Topic cash, well I placed the order & put in 1 of my hot topic cash but it told me to call customer service so they can input the rest, well they were closed.Also after I pkaced the order I needed help to change/adjust something, hot topic says you must call with1 hour of placing your order to correct or adjust/change anything well they were closed & wouldn't be open for another 7hrs.
Well when I call after 7 hrs they said they couldn't help me its to late & they can apply my Hot Topic cash!!
They also told me after go back forth on the phone for 1 1/2 hrs that the website policy is different then the store.I will never order on line & it will probably be a long time before I buy from them again!!
Review about: Hot Topic Customer Care.
Reason of review: Order processing issue.