Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Update by user Feb 22

My problem with online order was never resolved even after talking to 2 supervisors & writing a complaint!!

Original review posted by user Jan 23

Placed an online order which I almost never do, I wanted to use (3) Hot Topic cash, well I placed the order & put in 1 of my hot topic cash but it told me to call customer service so they can input the rest, well they were closed.Also after I pkaced the order I needed help to change/adjust something, hot topic says you must call with1 hour of placing your order to correct or adjust/change anything well they were closed & wouldn't be open for another 7hrs.

Well when I call after 7 hrs they said they couldn't help me its to late & they can apply my Hot Topic cash!!

They also told me after go back forth on the phone for 1 1/2 hrs that the website policy is different then the store.I will never order on line & it will probably be a long time before I buy from them again!!

Review about: Hot Topic Customer Care.

Reason of review: Order processing issue.

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