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3.4
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Advertised vs Delivered
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Update by user Feb 22

My problem with online order was never resolved even after talking to 2 supervisors & writing a complaint!!

Original review posted by user Jan 23

Placed an online order which I almost never do, I wanted to use (3) Hot Topic cash, well I placed the order & put in 1 of my hot topic cash but it told me to call customer service so they can input the rest, well they were closed.Also after I pkaced the order I needed help to change/adjust something, hot topic says you must call with1 hour of placing your order to correct or adjust/change anything well they were closed & wouldn't be open for another 7hrs.

Well when I call after 7 hrs they said they couldn't help me its to late & they can apply my Hot Topic cash!!

They also told me after go back forth on the phone for 1 1/2 hrs that the website policy is different then the store.I will never order on line & it will probably be a long time before I buy from them again!!

Review about: Hot Topic Customer Care.

Reason of review: Order processing issue.

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