Product: Hot Topic Customer Care Clear all filters (0 of 21 reviews match)
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Hot Topic - Someone spit in my box and then shipped it to me
Hot Topic - Someone spit in my box and then shipped it to me
I got my order of doctor who dishes, when I opened the box it smelled strongly of mint.As I pulled my packages out I could see CHEWED UP GUM all over my purchases. I placed a complaint online under the “talk to the president” option and then called the 1800 Number...
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Hot Topic Customer Care
#1178348
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Do not buy anything from hot topic online my order total was 29.70 they charged my card 44.79 and the another charge of 4.90. I called multiple representatives I was told they only have one order on file of 29.70. But no one can explain where an almost $50 charge came...
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1.0
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Hot Topic Customer Care
#1147974
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I have been a loyal customer of hot topic for over a decade and spent thousands of dollars in their stores over the years. But up until recently I thought that this company moderatly respected its customers and their loyalty. I placed an order online and foolishly had...
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1.0
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Hot Topic Customer Care
#1136473
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Hot Topic - Horrible shipping, Horrible customer service
Hot Topic - Horrible shipping, Horrible customer service
My package came damaged.My Funko POP!'s box was also damaged. I understand that Fedex has more than likely been at fault. However, after contacting Hot Topic's customer service. I was told scuffs and variations are to be expected. I don't believe they understand the...
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1.9
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Hot Topic Customer Care
#1129454
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Hot Topic - Rude employee

Went into the Hot topic location in pacific view mall, ventura, CA. The employee (sabrina) was very offputting and didnt have a very nice attitude. I walked out because i felt uncomfortable. Maybe hot topic shouldnt hire people like that. Theyre bad for business and not good people.
3.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
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Hot Topic Customer Care
#1114385
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My fianc and I came in to make a purchase.We both have a credit card there, and this isn't the first time I've split tendered with two HT Credit Cards. But anyways, as I do so, I get this attitude "uhm can I ask why you have two cards?" Cause clearly I'm not a loyal...
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3.8
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Hot Topic Customer Care
#1074515
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I went to shop for a birthday gift in the Hot Topic located in the Milford mall, in CT. The store was empty save for the girl behind the cash register, and a person who walked in who seemed to be friends with her. They were chatting at the counter. I found a fleece...
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2.9
Product
Hot Topic Customer Care
I didn't like
  • Ignored trying to check out
#1060149
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In the past, I've ordered from Hot Topic somewhat often (once every few months, sometimes more) and have always had fairly pleasant experiences with my orders. Not once have I gotten the wrong item, and their selection tends to be great. I also love the collabs they do...
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4.3
Product
Hot Topic Customer Care
I liked
  • Product selection
I didn't like
  • Exchange policy
  • Coupon policy
#1028520
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Placed an online order which I almost never do, I wanted to use (3) Hot Topic cash, well I placed the order & put in 1 of my hot topic cash but it told me to call customer service so they can input the rest, well they were closed. Also after I pkaced the order I needed...
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3.4
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Hot Topic Customer Care
#996146
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Hot Topic Customer Care Review

Customer service is prompt to reply. Second email they offered me a $10 credit. Is there anything for that price there? Lol My daughter loves the clothes. I will let her enjoy them while they last and until the quality improves, shop elsewhere.
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Hot Topic Customer Care
#978142
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