My package came damaged. My Funko POP!'s box was also damaged.
I understand that Fedex has more than likely been at fault. However, after contacting Hot Topic's customer service. I was told scuffs and variations are to be expected. I don't believe they understand the difference between damage and variation.
I was told they would only take further action if the Pop itself was damaged. I collect these and expect the boxes to be in good condition also.
I was not offered a replacement or any type of gift card. They should not expect any future purchases from this household.
Review about: Hot Topic Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $12.
Preferred solution: Let the company propose a solution.