I placed an order over 2 weeks ago. It says a shipping label was prepared but fedex never received the shipment. My account was charged but no merchandise. I have been trying to contact customer service with phone calls and emails. Every time the wait time is 30...Read more
Do not buy anything from hot topic online my order total was 29.70 they charged my card 44.79 and the another charge of 4.90. I called multiple representatives I was told they only have one order on file of 29.70. But no one can explain where an almost $50 charge came...Read more
Placed my order of nearly 300$ on 11/23 for 7-10 delivery... (Yeah that was a joke.) 13 days later still no tracking order shows in process , sent email , called and got the I'm sorry we have a new shipping system and things are not working as expected. fast forward a...Read more
Hot Topic - Cyber Monday Scam
I really wanted this dress but it was $42. So I waited til cyber Monday because dresses are now half off. The price was brought up to $84 so now the half off is the original price. I’m beyond pissed and disappointed. This seems to be the case for quite a few other items as well. #heartbroken
Hot Topic - WILL NEVER SHOP THERE AGAIN
I can't believe that you are not allowed to exchange or return items without its original tag like the button broke on my vest I wanted to exchange it for a new one and the *** cashier told me he can't exchange it because I didn't have the original tag am pissed but its okay I know now I will never shop at hot topic again and every chance I get I will tell everyone I know not to shop there
Hot Topic - Rude employee
Went into the Hot topic location in pacific view mall, ventura, CA. The employee (sabrina) was very offputting and didnt have a very nice attitude. I walked out because i felt uncomfortable. Maybe hot topic shouldnt hire people like that. Theyre bad for business and not good people.
Hot Topic - Sexual misconduct
At the store in Manhattan KS, it was quite obvious your store manager was flirting with a sales associate, a boy who looked maybe 17. As I was leaving they were all over each other making comments about what she was going to do to him later. I dont know what your store policy is, but it really wasnt something I wanted to hear or know about while shopping.
I put in an order for over $400.00 on November 23rd during their $10.00 t-shirt sale. My account got charged right away, then three days later got deposited back in my account. I called after a week and was told my order was shipping out the next day. Four days later,...Read more
I placed an order on 11/30 online since the deals are not offered in store. I received a confirmation email of my order. I noticed that the order does not show up when I log into my account. After a week, I made several attempts via email and phone to find the status...Read more
I made two large online purchases during all the Black Friday/Cyber Monday sales...there were great deals and I thought I would get all my shopping done in one fell swoop! I have shopped in store for years and love Hot Topic. When ordered, the dates of...Read more
I have been shopping about Hot Topic for over 12 years. I have never had so many issues with them until now. My customer account has not been working and I have been losing out on a lot of rewards points. I called to complain about the issue. I got a guy who of course...Read more
If I could I would give them a zero star for there online service. DON'T SHOP ONLINE !!!! They are very decieving when it says its in stock and than you find out your whole order is out of stock??? I ordered 7 shirts and only one shipped out and others said its...Read more
I have been a loyal customer of hot topic for over a decade and spent thousands of dollars in their stores over the years. But up until recently I thought that this company moderatly respected its customers and their loyalty. I placed an order online and foolishly had...Read more
After spending more than $300, I received a wrong item. I went in the store to try and exchange it but they couldn't find that item online. They gave me my money back and for all the trouble, the manager said to call a number for 25% off my next order. I tried calling...Read more
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