I ordered an Christmas gifts on 12.18.17 for a family we recently adopted at my kids school. I paid for 2-3 day service (add'l 25.00) to ensure that gifts would arrive on or prior to the 21st. It is the 23rd, Saturday evening, no gifts. I called customer service 4...Read more
My message to Hot Topic. Do NOT shop there! You have officially lost 7 customers because of the way you handle your business and the way you treat your customers. 5 calls. Two emails. A Facebook post. Hung up on THREE times after waiting over an hour each time. Finally...Read more
I ha e ordered three times now from Hot Topic and I can honestly say I am never going to shop there again. 3 times I have ordered something and 90-100% of my order is suddenly sold out 2-3 weeks from my order date or the item they send me is the wrong size. Not to...Read more
Ordered a $25. gift card from Hot Topic but never received it. Hot Topic CSR said that according to their tracking info, it was delivered to my mail box, but I never found saw it. CSR said he'd send me three $10. HT GCs at no charge to me...very generous I thought....Read more
- Offer to send me three gift cards at no cost to me
I didn't like
- Gift cards had not been activated
They are a heaping pile of garbage. Its been over a month since my order and kept telling me to wait, there FAQ states orders come within 6-10 business days, but apparently my address is considered INTERNATIONAL according to their standards. Tracking info never...Read more
I didn't like
- Online ordering
- Took long to fulfill order
My daughter with autism got me to order 9 Tshirts in the $10 t-shirt sale and this order was split into 2 packages. When the first package arrived I was so confused. A big box with a little $8 necklace inside with another customers private details! Hot Topic told me it...Read more
Hot Topic - Dropped the ball
I placed an order on 11/19 my shipment info was sent to Fedex on 11/21. I never received my order contacted CS got a nice email give it 5 more days so I did here it is almost a month and nothing i spent 175 dollars and can't get a damn refund. I order one of the hoodies again on 12/7 still in processing. I think someone needs to call the BBB.
I placed an order over 2 weeks ago. It says a shipping label was prepared but fedex never received the shipment. My account was charged but no merchandise. I have been trying to contact customer service with phone calls and emails. Every time the wait time is 30...Read more
Hot Topic - Black Friday rip off
They took my money , processed my order, told me 4-10 business days for delivery. Two weeks later they canceled my order due to lack of stock. Someone I know payed full price a few days later for the same thing and received her items.
Do not buy anything from hot topic online my order total was 29.70 they charged my card 44.79 and the another charge of 4.90. I called multiple representatives I was told they only have one order on file of 29.70. But no one can explain where an almost $50 charge came...Read more
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