I bought a pair of beautiful glass earrings, couldn't wait to get home and try them on. At first I didn't notice a size diffeance in the space to put them on. One I slipped on easily ( as should) and the other not so much. Then I as my ear lobe was already halfway...Read more
I have a hot topic credit card ,so I decided to add my 18 year old as an authorized user. He went to the store on Queens Center Mall only to get turned away because the card only said his first and last name ( and didn't have (jr or Sr). Like his school ID which he...Read more
In the past, I've ordered from Hot Topic somewhat often (once every few months, sometimes more) and have always had fairly pleasant experiences with my orders. Not once have I gotten the wrong item, and their selection tends to be great. I also love the collabs they do...Read more
- Product selection
I didn't like
- Coupon policy
- Exchange policy
Hot Topic Ring Review
I have had to take out 3 piercings because of the cheap metal in hot topic jewelry. Plus my septum ring (which if had less than 2 weeks) wont stay shut anymore. And this stuff is constantly happening. I am never shopping there again.
Hot Topic Customer Care Review
Customer service is prompt to reply. Second email they offered me a $10 credit. Is there anything for that price there? Lol My daughter loves the clothes. I will let her enjoy them while they last and until the quality improves, shop elsewhere.
Hot Topic Shipping Service Review
Terrible delivery process. Ordered items on December 2. Shipped on Dec. 9th. LOST in shipping. Tracking number has said "label created" for WEEKS. begging for a refund of the $94. Vague communication. Popr service. No product delivered.
Short Review on November 20, 2016
I was watching one of your employees text all evening long till about 8:45 pm at the Irving Mall store. Located in Irving Texas.employee looked to be slightly impared .
Was a store manager for that company in Texas many years ago. I had years of sales and managerial experience prior to joining Hot Topic. Won various awards and prizes for turning departments and stores around for other companies. I was hired by HT to take over their...Read more
- Nice kids
I didn't like
- Dm leadership
Placed an online order which I almost never do, I wanted to use (3) Hot Topic cash, well I placed the order & put in 1 of my hot topic cash but it told me to call customer service so they can input the rest, well they were closed. Also after I pkaced the order I needed...Read more
On November 21 I purchased 5 items inside the HotTopic store. One of the items was not available in the size I needed... so the sales clerk offered to look it up on online and have it shipped to me. It was available. I received conformation that the order was placed...Read more
I don't understand how children are allowed to buy gauges. Getting your ears pierced requires parental consent but not gauges?? This should be a class action lawsuitRead more
I LOVE the HotTopic in the mall. The staff there are usually helpful and the store is relatively clean (a bit crowded though). Their online store...what a joke. I tried to order two watched on December 26th which I only did because the shipping was free over $30 (the...Read more
I didn't like
- Online ordering
NEVER purchase from their online store. I ordered 4 items online & I used a coupon. About 3 hours after I ordered these items, I noticed emails from hottopic.com telling me that 2 items were "sold out." Thus, charging full price for the remaining 2 because this negated...Read more
I placed a order on line on 11/27/16 for my grandkids. All my grand kids and thier friends shop at Hot Topic. I usually get gift cards for birthdays ,graduations holidays. My complant is my order came about 5 days before Christmas to the store at Eastridge San Jose.I...Read more
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