On November 21 I purchased 5 items inside the HotTopic store. One of the items was not available in the size I needed... so the sales clerk offered to look it up on online and have it shipped to me. It was available. I received conformation that the order was placed...Read more
I don't understand how children are allowed to buy gauges. Getting your ears pierced requires parental consent but not gauges?? This should be a class action lawsuitRead more
I LOVE the HotTopic in the mall. The staff there are usually helpful and the store is relatively clean (a bit crowded though). Their online store...what a joke. I tried to order two watched on December 26th which I only did because the shipping was free over $30 (the...Read more
I didn't like
- Online ordering
Hot Topic Shipping Service Review
Terrible delivery process. Ordered items on December 2. Shipped on Dec. 9th. LOST in shipping. Tracking number has said "label created" for WEEKS. begging for a refund of the $94. Vague communication. Popr service. No product delivered.
Short Review on November 20, 2016
I was watching one of your employees text all evening long till about 8:45 pm at the Irving Mall store. Located in Irving Texas.employee looked to be slightly impared .
Hot Topic Customer Care Review
Waited an hour for the store to open, the manager or guy who opened the store gave me an ethical lecture and attitude for returning something to the store and ultimately made make the decision to never shop there again. His job is to respect Hot Topics return policy as an employee and his attitude was not welcomed and a bad representation of the company itself
Hot Topic - Review in Footwear and Clothing category from Fairfax, Virginia
Very disappointed. Obviously outsourced overseas causing communication issues. Simple problem was a huge headache to resolve.
NEVER purchase from their online store. I ordered 4 items online & I used a coupon. About 3 hours after I ordered these items, I noticed emails from hottopic.com telling me that 2 items were "sold out." Thus, charging full price for the remaining 2 because this negated...Read more
I placed a order on line on 11/27/16 for my grandkids. All my grand kids and thier friends shop at Hot Topic. I usually get gift cards for birthdays ,graduations holidays. My complant is my order came about 5 days before Christmas to the store at Eastridge San Jose.I...Read more
Hot Topic - Clothing Review
Spent hundreds for school clothes in July to include a coats, sweaters. I received "hot topic" bucks and opted to do my Christmas shopping in early September. $355 out of pocket, clothes new with tags in my possession. Last night my daughter hands me her jacket with...Read more
I ordered online. I ordered a fallout 4 enlist tee shirt after tax was 27 bucks. I finally got my shirt then found out instead i recieved a green lantern t shirt with a fallout tag. I called customer service then was told to ship back the shirt and they would send me...Read more
I ordered a shirt at hottopic.com for a christmas present for a friend. I payed for it via pay pal, and it never got processed. I called to see what was going on and they said they didnt get any order from me. Even though it was payed for 2 weeks prior. I had to go...Read more
Called Hot Topic about an account I made and how I couldn't log in. I addressed the issue and was placed on hold for 5 minutes. The lady comes back and says that she's still working on resetting my password. On hold for another 5 minutes. (This happens at least 3 or 4...Read more
So i orders 138$ worth of stuff in august. After little ocer a month of talking with customer service it came to the conclusion that my stuff had been lost inshipment somehow (i ship to store) i then asked for a refund. Which i was told will take 1 to 2 weeks. After...Read more
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