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Hot Topic - Horrible shipping, Horrible customer service
Hot Topic - Horrible shipping, Horrible customer service
My package came damaged. My Funko POP!'s box was also damaged. I understand that Fedex has more than likely been at fault. However, after contacting Hot Topic's customer service. I was told scuffs and variations are to be expected. I don't believe they understand the...
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1.9
#1129454
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I have been shopping about Hot Topic for over 12 years. I have never had so many issues with them until now. My customer account has not been working and I have been losing out on a lot of rewards points. I called to complain about the issue. I got a guy who of course...
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2.1
#1141072
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If I could I would give them a zero star for there online service. DON'T SHOP ONLINE !!!! They are very decieving when it says its in stock and than you find out your whole order is out of stock??? I ordered 7 shirts and only one shipped out and others said its...
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1.0
#1138906
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Hot Topic - WORST STORE EVER

Hot Topic
#1145160
1.0
Details
I ORDERED A BACKPACK ONLINE AND ITS BEEN A WEEK AND 3 DAYS AND THEY STILL HAVENT SENT OUT MY PACKAGE IM LESVING FOR VACATION IN 9 days I NEED THE BAG FOR MY LAPTOP , DONT EVER SHOP HERE THEY DONT EVEN ANswer customer SERVICE! I LOOK FOWSRD TO A LAW SUIT AGAINST THEM.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Price Affordability
Product or Service Quality
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Value for money
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Website

Hot Topic - Awful, do not shop here!

Hot Topic
#1143229
1.2
Details
The only shirt my friend wanted for the holidays is "out of stock", there's a mystery charge on my account hot topic refuses to answer questions about and their ads still are show the same shirt I ordered in the same size online!!!! Customer service was a disgrace and extremely rude!!!!!!!
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
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Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
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Value for money
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Hot Topic - Cyber Monday Scam

Hot Topic
#1137958
1.6
Details
I really wanted this dress but it was $42. So I waited til cyber Monday because dresses are now half off. The price was brought up to $84 so now the half off is the original price. I’m beyond pissed and disappointed. This seems to be the case for quite a few other items as well. #heartbroken
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Customer service
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Discounts and Special Offers
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Exchange, Refund and Cancellation Policy
Location
Price Affordability
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Hot Topic - WILL NEVER SHOP THERE AGAIN

Hot Topic
#1120993
1.6
Details
I can't believe that you are not allowed to exchange or return items without its original tag like the button broke on my vest I wanted to exchange it for a new one and the *** cashier told me he can't exchange it because I didn't have the original tag am pissed but its okay I know now I will never shop at hot topic again and every chance I get I will tell everyone I know not to shop there
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Advertised vs Delivered
Customer service
Delivery Service
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Diversity of Products or Services
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Location
Price Affordability
Product or Service Quality
Value for money
Warranty
Website
Hot Topic - Website is a Joke!
Hot Topic - Website is a Joke!
I'm posting this review as many places as possible in hopes that some change will come about. This past weekend, I tried to order a pair of boots from the newly released Once Upon a Time shoe collection. About 12 hours after placing the first order, I received an email...
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2.6
I liked
  • Merchandise
I didn't like
  • Out of stock
  • Inaccurate webiste inventory
  • Customer service
#1087413
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This place is horrible. I can’t believe a company that’s been around since my early 20’s has he worst customer service and I’m now in my late 30’s. I ordered a Halloween costume on 10/9. The money was withdrawn from my account, got the email that the Order was...
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1.0
#1123289
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I have been a loyal customer of hot topic for over a decade and spent thousands of dollars in their stores over the years. But up until recently I thought that this company moderatly respected its customers and their loyalty. I placed an order online and foolishly had...
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1.0
#1136473
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I ordered a costume that was on sale at the beginning of october. Two weeks go by and no items. I called customer service and they appologized then said it was on its way. Right before halloween when they sold out online of the sale items I purchased they conviently...
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2.8
#1127861
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After spending more than $300, I received a wrong item. I went in the store to try and exchange it but they couldn't find that item online. They gave me my money back and for all the trouble, the manager said to call a number for 25% off my next order. I tried calling...
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3.5
#1132441
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I put in an order for over $400.00 on November 23rd during their $10.00 t-shirt sale. My account got charged right away, then three days later got deposited back in my account. I called after a week and was told my order was shipping out the next day. Four days later,...
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1.0
#1145614
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Contact Hot Topic

Mailing Address:
Hot Topic, Inc.
18305 San Jose Avenue
City Of Industry, California 91748
United States
Phone:
(800) 892-8674
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I placed an order on 11/30 online since the deals are not offered in store. I received a confirmation email of my order. I noticed that the order does not show up when I log into my account. After a week, I made several attempts via email and phone to find the status...
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#1144412
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