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So i orders 138$ worth of stuff in august. After little ocer a month of talking with customer service it came to the conclusion that my stuff had been lost inshipment somehow (i ship to store) i then asked for a refund. Which i was told will take 1 to 2 weeks. After...
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Anonymous
Anonymous

First thing to do when that happens is to contact ur bank to remove the charge and keep records of what is going on

Anonymous
Anonymous

Literally the same thing is happening to me. Was told to wait 3-10 business days for the refund and here we are 15 business days later and nothing. I email and ask what gives ...

3.3
#954731
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We placed two orders,with a charge of $25for overnight shipping...called the following day because we didnt recieve the email to confirm the order,well they ended up canceling our order...we've been calling for 2hrs on and off because customer service keep hanging up....
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1.6
Pleasanton, Texas
#944992
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Hot Topic store, Ridgedale Shopping center, Minneapolis. Purchased a Tee for my daughter, size Small, for cash. Did not keep receipt. The size turned out to be wrong, not surprising as the size means nothing in those tees. A week later on October 23rd, 2016 I went back...
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2.4
I didn't like
  • Staff
#941623
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Hot Topic - Review in Footwear and Clothing category from Fairfax, Virginia

Hot Topic
#881602
1.0
Details
Very disappointed. Obviously outsourced overseas causing communication issues. Simple problem was a huge headache to resolve.
Comment
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Customer service
Exchange, Refund and Cancellation Policy

Falcon Vinyl Bobble-Head Review

Hot Topic
#814094
4.6
Details
I recently lost 105 pounds through rny as well as my husband. We were delighted to find we fit everything perfectly and their products vary greatly. I have no complaints in general other than our packages have arrived damaged.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Staff
Website

Hot Topic Top Review

Hot Topic
#812682
1.4
Details
So, they offer $1 shipping on a purchase of over $50...i spent $116 dollars and then on top of that had to pay for shipping (which was 5 bucks itsself) and they sent me a 30% off for saint patricks day email but yet i ordered and it did not take that or my birthday coupon so its ridiculous
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Other Product Review

Hot Topic
#778356
3.3
Details
I waited 17 minutes to talk to a human press 1 for English and he was rude the second he answered, was unwilling to even try to help me and just told me call another number. I'm done with this store and on line also
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Staff
Website
I shopped at Cool Springs (Franklin, TN) and used my debit card.....unfortunately, the next day I had 2 large unauthorized charges on my debit card and somehow they hacked my credit card also. I called to speak with the manager and was told there was nothing they...
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1.0
#940237
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I used to shop at the hot topic in Palmdale, CA however i rarely go there now because the store manager has falsely accused my boyfriend and I, and constantly follows us in the store preventing us to have fun shopping there. I recently overheard her talking to her...
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2.8
#930439
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Horrific customer service and no structure. I purchased multiple items as a bfay gift but I received an email 2 days later saying one of the main items sold out. Yet that same item is still on the website. I called and was told that yes they have 2 of them in stock. I...
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1.0
#922914
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I have been charged late fees in the amount of 60.00 now they were added to my account after not being able to log into my online bill pay. Password seems to be getting changed on me all the time and being that i am the only one with access to this card i find it...
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Anonymous
Anonymous

This sounds like an issue with Comenity bank (the credit provider for Hot Topic).Because Hot Topic itself, does not control your late fees.

1.0
#919431
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1st order was canceled I PLACED A 2ND ORDER I SAW TH ITEM SHOWED IN STOCK BUT THIS TIME I CALL CUSTOMER SERVICE AND THEY THEMSELVES PLACED THE ORDER FOR ME, I WAS ASSURED THE ITEM WAS IN STOCK, AND WAS CHARGED AGAIN ON MY CARD, ONLY TO GET ANOTHER EMAIL ABOUT ORDER...
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I liked
  • Selection
I didn't like
  • Canceled items
#909682
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I purchased jeans at the Hot Topic store at Mall of America, they were on a shelf unit with a sign $25 a pair if purchase 2 or more pairs, sign was placed right in the middle of the shelf unit. Both pairs I bought off that shelf unit I was charged more then $25 like...
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Anonymous
Anonymous

Maybe another customer misplaced regular priced jeans where the sign said 2 for $25 also u still wpuld get charged tax if it were like say $28 or $30

#903918
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Using their online store and choosing the 'site to store' option is truly a gamble. Twice I have placed orders and have chosen this option and both times I had issues (I thought the first time was just a fluke). Each time the order has been delayed or missing items....
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3.1
I liked
  • Good product selection
I didn't like
  • Out of stock
  • Unreliable delivery
  • Lack of communication
#903339
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