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My order was made on Nov 30, 2015. After 10 days I called customer service to ask where my order was.

They gave me the excuse that Black Friday sales backed them up and the order would go out the next day and it would take 4 - 7 days for delivery. I told them it wasn't good enough, we needed items in that order for a gift in a few days. Still got the same excuse. I emailed the President Darlene of Hot Topic and got the same response.

I then re-emailed her asking why they were still sending out emails that claim they can ship within 2-3 business days before Christmas if they were that backed up. Plus her customer service lied about my order going out the next day. Darlene, the President of Hot Topic responded with they will ship my order with expedited shipping and give me 20% off. I just checked my credit card, NO 20% off and the shipping was not expedited.

Buyer Beware! This company is full of liars and cheats.

Reason of review: Problem with delivery.

Location: Orlando, Florida

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