After spending more than $300, I received a wrong item. I went in the store to try and exchange it but they couldn't find that item online. They gave me my money back and for all the trouble, the manager said to call a number for 25% off my next order. I tried calling...Read more
My package came damaged. My Funko POP!'s box was also damaged. I understand that Fedex has more than likely been at fault. However, after contacting Hot Topic's customer service. I was told scuffs and variations are to be expected. I don't believe they understand the...Read more
I ordered a costume that was on sale at the beginning of october. Two weeks go by and no items. I called customer service and they appologized then said it was on its way. Right before halloween when they sold out online of the sale items I purchased they conviently...Read more
Hot Topic - WILL NEVER SHOP THERE AGAIN
I can't believe that you are not allowed to exchange or return items without its original tag like the button broke on my vest I wanted to exchange it for a new one and the *** cashier told me he can't exchange it because I didn't have the original tag am pissed but its okay I know now I will never shop at hot topic again and every chance I get I will tell everyone I know not to shop there
Hot Topic - Rude employee
Went into the Hot topic location in pacific view mall, ventura, CA. The employee (sabrina) was very offputting and didnt have a very nice attitude. I walked out because i felt uncomfortable. Maybe hot topic shouldnt hire people like that. Theyre bad for business and not good people.
Hot Topic - Sexual misconduct
At the store in Manhattan KS, it was quite obvious your store manager was flirting with a sales associate, a boy who looked maybe 17. As I was leaving they were all over each other making comments about what she was going to do to him later. I dont know what your store policy is, but it really wasnt something I wanted to hear or know about while shopping.
Horrible unpleasant experience with associate at willow grove hot topic store.
This place is horrible. I can’t believe a company that’s been around since my early 20’s has he worst customer service and I’m now in my late 30’s. I ordered a Halloween costume on 10/9. The money was withdrawn from my account, got the email that the Order was...Read more
A month later and I still haven't received my order. I wish I had read up on Hot Topic before ordering online from them. It says 14 business days to ship to store... apparently starting from the day the order is processed to ship, which took 7 days already. Still...Read more
I didn't like
- Lied about delivery date
- Poor customer service
I received a hot topic credit card offer and it said that I can get 15% off in-store or 30% off on-line on my first purchase using my credit card upon approval. Well I was approved and spent close to $300 only to place my order & didn't see the 30% off my purchase. So...Read more
Placed an order for a tshirt to be shipped to store..my account was linked to an email address that I rarely use so I changed it to a more current one to ensure I got the message letting me know my item was ready to pick up. Then I was unable to track my order and it...Read more
I'm posting this review as many places as possible in hopes that some change will come about. This past weekend, I tried to order a pair of boots from the newly released Once Upon a Time shoe collection. About 12 hours after placing the first order, I received an email...Read more
I didn't like
- Out of stock
- Inaccurate webiste inventory
- Customer service
My fianc and I came in to make a purchase. We both have a credit card there, and this isn't the first time I've split tendered with two HT Credit Cards. But anyways, as I do so, I get this attitude "uhm can I ask why you have two cards?" Cause clearly I'm not a loyal...Read more
I went to shop for a birthday gift in the Hot Topic located in the Milford mall, in CT. The store was empty save for the girl behind the cash register, and a person who walked in who seemed to be friends with her. They were chatting at the counter. I found a fleece...Read more
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