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I received a hot topic credit card offer and it said that I can get 15% off in-store or 30% off on-line on my first purchase using my credit card upon approval. Well I was approved and spent close to $300 only to place my order & didn't see the 30% off my purchase. So...
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#1093296
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Placed an order for a tshirt to be shipped to store..my account was linked to an email address that I rarely use so I changed it to a more current one to ensure I got the message letting me know my item was ready to pick up. Then I was unable to track my order and it...
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1.0
#1092190
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Hot Topic - Website is a Joke!
Hot Topic - Website is a Joke!
I'm posting this review as many places as possible in hopes that some change will come about. This past weekend, I tried to order a pair of boots from the newly released Once Upon a Time shoe collection. About 12 hours after placing the first order, I received an email...
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2.6
I liked
  • Merchandise
I didn't like
  • Out of stock
  • Inaccurate webiste inventory
  • Customer service
#1087413
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Hot Topic - Sexual misconduct

Hot Topic
#1096624
2.0
Details
At the store in Manhattan KS, it was quite obvious your store manager was flirting with a sales associate, a boy who looked maybe 17. As I was leaving they were all over each other making comments about what she was going to do to him later. I dont know what your store policy is, but it really wasnt something I wanted to hear or know about while shopping.
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Return Review

Hot Topic
#1034113
2.7
Details
Horrible unpleasant experience with associate at willow grove hot topic store.
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Advertised vs Delivered
Customer service
Delivery Service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
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Hot Topic Ring Review

Hot Topic
#980935
1.0
Details
I have had to take out 3 piercings because of the cheap metal in hot topic jewelry. Plus my septum ring (which if had less than 2 weeks) wont stay shut anymore. And this stuff is constantly happening. I am never shopping there again.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Hot Topic Customer Care Review

Hot Topic
#978142
Customer service is prompt to reply. Second email they offered me a $10 credit. Is there anything for that price there? Lol My daughter loves the clothes. I will let her enjoy them while they last and until the quality improves, shop elsewhere.
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My fianc and I came in to make a purchase. We both have a credit card there, and this isn't the first time I've split tendered with two HT Credit Cards. But anyways, as I do so, I get this attitude "uhm can I ask why you have two cards?" Cause clearly I'm not a loyal...
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3.8
#1074515
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I went to shop for a birthday gift in the Hot Topic located in the Milford mall, in CT. The store was empty save for the girl behind the cash register, and a person who walked in who seemed to be friends with her. They were chatting at the counter. I found a fleece...
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2.9
I didn't like
  • Ignored trying to check out
#1060149
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I bought a pair of beautiful glass earrings, couldn't wait to get home and try them on. At first I didn't notice a size diffeance in the space to put them on. One I slipped on easily ( as should) and the other not so much. Then I as my ear lobe was already halfway...
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Product
#1052831
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I have a hot topic credit card ,so I decided to add my 18 year old as an authorized user. He went to the store on Queens Center Mall only to get turned away because the card only said his first and last name ( and didn't have (jr or Sr). Like his school ID which he...
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YvetteQ
Anonymous

First of all calm down 18 year olds do go shopping on their own..And he has used the card at the same location before. So theres no need to come down on anyone.

Anonymous
Anonymous

At 18 why doesn't your child have a state ID? Kinda irresponsible of you to allow them to go out into the world without proper ID. A SCHOOL ID WORKS AT THE SCHOOL! Not the res...

1.0
#1049550
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In the past, I've ordered from Hot Topic somewhat often (once every few months, sometimes more) and have always had fairly pleasant experiences with my orders. Not once have I gotten the wrong item, and their selection tends to be great. I also love the collabs they do...
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4.3
I liked
  • Product selection
I didn't like
  • Coupon policy
  • Exchange policy
#1028520
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Was a store manager for that company in Texas many years ago. I had years of sales and managerial experience prior to joining Hot Topic. Won various awards and prizes for turning departments and stores around for other companies. I was hired by HT to take over their...
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1.0
I liked
  • Nice kids
I didn't like
  • Dm leadership
#1020771
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Contact Hot Topic

Headquarters Address:
Hot Topic, Inc.
18305 San Jose Avenue
City Of Industry, California 91748
United States
Phone:
(800) 892-8674
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Placed an online order which I almost never do, I wanted to use (3) Hot Topic cash, well I placed the order & put in 1 of my hot topic cash but it told me to call customer service so they can input the rest, well they were closed. Also after I pkaced the order I needed...
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3.4
#996146
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